Storytelling as a Marketing Tool

With so many online voices, it is important that brands find imaginative ways to connect with their customers. Creative storytelling allows brands the opportunity to take consumers on a visual journey.

How is storytelling evolving in this age of technology? To answer this question, I invited Julie Livingston to share insight during New York Women In Communications May 31, 2016, Twitter chat. As President of Livingston, PR, Julie advises clients on how to effectively use storytelling as a PR strategy.

Storytelling as a marketing tool

  • Social media and content marketing provide perfect platform to tell stories as part of brand marketing.
  • Stories contribute to a brand’s persona, a powerful mechanism for connecting with consumers.
  • Storytelling is one of the most powerful ways to breathe life into your brand.
  • Storytelling helps to differentiate your brand from the competition.
  • Consumers form a personal connection with your brand thru stories that are authentic, creative and inspirational.
  • New social media platforms are influencing brand storytelling such as snapchat.

Changes that Impact Storytelling

  • Because of social media, attention spans are shorter. Stories must be brief, yet compelling.
  • Audiences have become more fragmented, specialized. Stories that appeal to Millennials may not to Boomers.
  • The advent of mobile has also influenced brand storytelling. Must be brief and highly visual.
  • Real-time storytelling is on the rise. Snapchat is a great example of real-time storytelling.
  • The brand’s audience demographic will often dictate the kind of ‪#storytelling theme.

Examples of Great Brand Storytelling

  • @Progressive has done remarkably well through ‘Flo,’ a character created to tell its brand story.
  • @KennethCole used his fashion brand’s advertising to raise awareness of various social causes through powerful storytelling.
  • @TOMSshoes helped pioneer a type of disruptive storytelling.
  • @warbyparker has used storytelling to make consumers care about buying eyeglasses and helping others.

User-Generated Content

  • Brands are shifting gears from content creation to content curation and getting their fans to contribute.
  • User-generated content (UGC) can come in the form of Instagram photos, Facebook posts, Snapchat,Twitpics and more.
  • Sometimes, user-generated content is requested by a brand in exchange for a contest entry.

Popular Storytelling Platforms

  • Mobile technology and pervasive use of smart phones has contributed to the state of marketing and storytelling.
  • Think Snapchats, Vines, YouTube videos, influencers, long/short-form content.
  • Social media distribution and even made-for-TV content is evolving, changing the face of storytelling. Great example of this would be @Dicks film, “We Could Be King.” They won an Emmy in 2015 for its effective storytelling.

Brands have a story to tell and every effort should be made to identify what best resonates with consumers. Julie’s final thoughts on storytelling: “I think great brands actually tell the story of the customer getting what they want within their own brand story.”

This post originally appeared on NYWICI.org.